First Research US Industry Profile

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Janitorial & Carpet Cleaning Services
SIC Codes: 7349
NAICS Codes: 56172, 56174
Last Quarterly Update: 6/24/2024
Companies in this industry clean building interiors, windows, carpets, and upholstery. Major US companies include divisions of companies such as ABM Industries, Coverall North America, Jani-King, Stanley Steemer, and Terminix; major companies based outside the US include divisions of Aeon Delight (Japan), Consorzio Nazionale Servizi (Italy), ISS World Services (Denmark), Mitie Group (UK), and Wisag (Germany).
The global cleaning services market is expected to reach about $90 billion by 2027, growing at a compound annual growth rate (CAGR) of about 7%, according to Beroe Inc. North America, Europe, and Australia have the high market maturity regions.
The US janitorial services and carpet cleaning industry consists of about 60,000 janitorial establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $50 billion and about 7,500 carpet and upholstery cleaning establishments with combined annual revenue of about $3 billion.
Competitive Landscape
Commercial real estate occupancy drives demand for cleaning services. The profitability of individual companies depends on good marketing. Large companies have an advantage in serving customers with multiple locations. Small companies can compete effectively in local markets, especially for small business and residential customers.
The US janitorial services industry and the US carpet cleaning industry are fragmented: the 50 largest companies of both industries generate about 30% of revenue and 25%, respectively.
Janitorial services companies compete with entities that provide multi-function facilities management services, which may include including security, maintenance, and parking as well as cleaning services. Some building operators are choosing to establish in-house janitorial crews, eliminating the need for contract work. Low barriers to entry enable small startups to compete with established players in the industry. Providers of house cleaning services for residential customers compete with independent contractors.
Products, Operations & Technology
Janitorial and custodial services account for 60% of the industry revenue, while on-site cleaning services account for 40%. Operations consist of crews ... plus:
Sales & Marketing
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Finance & Regulation
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Regional & International Issues
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Human Resources
Also includes the following chapters:
Quarterly Industry Update
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Industry Indicators
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Business Challenges
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Trends and Opportunities
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Call Preparation Questions
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Financial Information
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Industry Forecast
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Industry Websites
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Glossary of Acronyms

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