First Research US Industry Profile

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Janitorial & Carpet Cleaning Services
SIC Codes: 7349
NAICS Codes: 56172, 56174
Last Quarterly Update: 5/13/2019
Companies in this industry clean building interiors, windows, carpets, and upholstery. Major US companies include divisions of companies such as ABM Industries and ServiceMaster, as well as Coverall North America, Jani-King, and Stanley Steemer; major companies based outside the US include divisions of Aeon Delight (Japan), CNS Consorzio Nazionale Servizi (Italy), ISS World Services (Denmark), Mitie Group (UK), and Wisag (Germany).
The global cleaning services market is expected to reach $74 billion by 2022, growing at a compound annual rate of more than 6%, according to Allied Market Research. North America is the largest cleaning services market, while the Asia/Pacific region is expected to grow at the fastest rate. Asia/Pacific will account for about 30% of the overall cleaning services market by 2022, with increasing demand coming from China, Japan, and India.
The US janitorial services and carpet cleaning industry consists of about 58,000 janitorial establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $45 billion and about 7,700 carpet and upholstery cleaning establishments with combined annual revenue of about $4.1 billion.
Competitive Landscape
Commercial real estate occupancy drives demand for cleaning services. The profitability of individual companies depends on good marketing. Large companies have an advantage in serving customers with multiple locations. Small companies can compete effectively in local markets, especially for small business and residential customers.
The US janitorial services industry is fragmented: the 50 largest companies generate about 30% of revenue. The US carpet cleaning industry also is fragmented; the 50 largest companies account for about 25% of revenue. About 75% of janitorial companies have fewer than 10 employees; nearly 90% of companies that clean carpet and upholstery have fewer than 10 employees.
Janitorial services companies compete with entities that provide multi-function facilities management services, which may include including security, maintenance, and parking as well as cleaning services. Some building operators are choosing to establish in-house janitorial crews, eliminating the need for contract work. Low barriers to entry enable small startups to compete with established players in the industry. Providers of house cleaning services for residential customers compete with independent contractors.
Products, Operations & Technology
Janitorial services account for about 90% of industry revenue. Janitorial work includes general services, such as cleaning, trash pickup, and sanitizing, ... plus:
Sales & Marketing
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Finance & Regulation
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Regional & International Issues
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Human Resources
Also includes the following chapters:
Quarterly Industry Update
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Industry Indicators
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Business Challenges
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Trends and Opportunities
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Call Preparation Questions
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Financial Information
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Industry Forecast
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Industry Websites
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Glossary of Acronyms

Historical Profiles (PDF format)

02/11/2019
11/05/2018
08/06/2018
05/07/2018
02/05/2018
10/30/2017
07/31/2017
05/08/2017
01/30/2017
10/24/2016
07/25/2016
04/25/2016
01/25/2016
10/19/2015
07/20/2015
04/20/2015
01/19/2015
10/06/2014
07/14/2014
04/21/2014
01/27/2014
10/21/2013
07/29/2013
05/06/2013
02/11/2013
11/05/2012
08/13/2012
05/28/2012
03/05/2012
11/14/2011
08/08/2011
05/02/2011
01/31/2011
10/18/2010
07/26/2010
04/19/2010
01/11/2010