Pet Care Services
Companies in this industry provide grooming, specialized training, and boarding services for companion animals. Major US companies include PetSmart, PETCO Animal Supplies, and Best Friends Pet Care.
The US and the UK have typically been leading pet-owning countries. Other major international markets for pet grooming and boarding include the BRIC nations: Brazil, Russia, India, and China. In particular, China and India are experiencing an increase in pet ownership rates as economies develop and people's attachment to pets drives spending.
The US pet care services industry includes about 17,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $5 billion. The industry includes animal shelters. Services provided by veterinarians and pet supplies retailers, which are not included in the industry, are covered in the Veterinary Services and Pet & Pet Supplies Stores profiles, respectively.
Demand is driven mainly by the number of cats and dogs kept as pets, which is affected by demographics and economic conditions. The profitability of an individual pet care company depends on marketing skills, reputation, and the range of services offered. Large companies enjoy economies of scale in marketing as well as better access to capital to invest in boarding and grooming equipment and in training programs. Small practices can compete effectively by specializing in particular animals or types of grooming or training, or by serving an exclusive area.
The US industry is highly fragmented: the 50 largest companies account for about 10% of revenue. A typical pet care services company maintains fewer than five employees and generates less than $500,000 in revenue.
Competitors include veterinary clinics and animal hospitals that also bathe, groom, and board animals.
Products, Operations & Technology
About two-thirds of US industry revenue comes from pet boarding and grooming services. Pet sitting and dog walking account for 8% of industry revenue;
Sales & Marketing
Finance & Regulation
Regional & International Issues
Also includes the following chapters:
Quarterly Industry Update
Trends and Opportunities
Call Preparation Questions
Glossary of Acronyms