Laundry Facilities & Dry Cleaning Services
Companies in this industry operate self-service laundry facilities or provide dry cleaning, specialty cleaning, and full-service laundering services. Major US companies include CSC ServiceWorks (owner of Coinmach, Mac-Gray, and other brands), EVI Industries (owner of DryClean USA), and Huntington Cleaners (owner of Martinizing and other brands).
Global dry-cleaning and laundry services market size is expected to grow at a compound annual growth rate (CAGR) of 3.4% by 2027, according to Grand View Research. While the US was the largest country in the global market that year in terms of revenue, Asia-Pacific was the largest region. Opportunities exist for companies to expand to emerging markets such as India, where consumers are looking for affordable, hygienic places to do laundry.
The US laundry facilities and dry cleaning services industry includes about 31,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $12 billion. About 21,000 establishments provide retail laundry and dry cleaning services and account for about 65% of industry revenue; about 11,000 establishments operate laundromats and account for the remaining 35% of revenue.
Commercial and industrial laundry services are covered in the Linen and Uniform Supply Services industry profile.
Competitive Landscape
Demand depends on consumer spending. The profitability of individual companies depends on efficient operations and favorable store locations. Large dry cleaning companies can achieve economies of scale by using centralized cleaning operations to serve multiple retail locations. Small companies can compete successfully by owning favorable locations or providing special services. The US coin-laundry segment is fragmented: the 50 largest firms generate about 40% of revenue. The US dry-cleaning segment is highly fragmented: the 50 largest firms generate less than 10% of revenue.
New competitive pressure for companies in the industry is coming from high-touch services, such as door-to-door delivery, and new technologies, including mobile apps, robust online interfaces, and specialized fabric restoration.
Products, Operations & Technology
Major services by retail laundry and dry-cleaning services include uniform and linen supply services, which accounts for more than 50% of the industry
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