Laundry Facilities & Dry Cleaning Services
Companies in this industry operate self-service laundry facilities or provide dry cleaning, specialty cleaning and full-service laundering services. Major US companies include CSC ServiceWorks (owner of Coinmach, Mac-Gray, and other brands), EVI Industries (owner of DryClean USA), and Huntington (owner of Martinizing and other brands).
Global dry-cleaning and laundry services revenue exceeded $66 billion in 2017, according to The Business Research Company. While the US was the largest country in the global market that year in terms of revenue, Asia-Pacific was the largest region. Opportunities exist for companies to expand to emerging markets such as India, where consumers are looking for affordable, hygienic places to do laundry.
The US laundry facilities and dry cleaning services industry includes about 32,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $11 billion. About 21,000 establishments provide retail laundry and dry cleaning services and account for about 65% of industry revenue; about 11,000 establishments operate laundromats and account for the remaining 35% of revenue.
Commercial and industrial laundry services are covered in the Linen and Uniform Supply Services industry profile.
Demand depends on consumer spending. The profitability of individual companies depends on efficient operations and favorable store locations. Large dry cleaning companies can achieve economies of scale by using centralized cleaning operations to serve multiple retail locations. Small companies can compete successfully by owning favorable locations or providing special services. The US dry cleaning segment is highly fragmented: the 50 largest firms generate less than 10% of revenue. The US coin-laundry segment is fragmented: the 50 largest firms generate about 40% of revenue.
New competitive pressure for companies in the industry is coming from high-touch services, such as door-to-door delivery, and new technologies, including mobile apps, robust online interfaces, and specialized fabric restoration.
Products, Operations & Technology
Retail laundry and dry cleaning services account for about 65% of industry revenue; laundromats account for about 35%.
Sales & Marketing
Finance & Regulation
Regional & International Issues
Also includes the following chapters:
Quarterly Industry Update
Trends and Opportunities
Call Preparation Questions
Glossary of Acronyms