Information Technology Services
Companies in this industry provide services such as software support, computer systems design, and data processing facilities management. Major companies include Cognizant, DXC Technology, and the technology consulting arm of IBM (all based in the US), along with Accenture (Ireland); Capgemini (France); and HCL Technologies, Infosys, Tata Consultancy Services, and Wipro (all based in India).
Worldwide IT spending is projected to reach about $5 trillion in 2023, an increase of 5.1% from 2022, according to Gartner. Demand for IT in 2023 is expected to be strong as enterprises push forward with digital business initiatives. Digital technology initiatives will remain a priority for the industry, driven by the changing work landscape to accommodate complex hybrid work for employees.
The US information technology (IT) services industry includes about 145,000 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $445 billion.
Competitive Landscape
Demand for IT services is driven by rapid technological advances, but spending depends on the health of the economy. The profitability of companies depends on technical expertise, innovative services, and effective marketing.
Large companies have advantages in broad service offerings and global reach, which give them the ability to provide outsourcing services to big corporate customers. Small companies can compete effectively by specializing in market niches or by partnering with larger companies that want to broaden their mix of services. The US industry is fragmented: the 50 largest companies account for about 40% of revenue.
Competition comes in multiple forms, including offshore providers, service arms of large global technology firms, niche providers, and companies that rely on their own internal IT resources. Competition may also come from suppliers of hardware or software that provide integration and maintenance services. Some manufacturers may have deeper financial resources and greater capacity to perform IT functions than their traditional IT services counterparts.
Products, Operations & Technology
Major services include customization and integration of packaged software (about 30% of industry revenue), custom software application and design (about
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