First Research US Industry Profile

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Business Service Centers & Copy Shops
SIC Codes: 7334, 7389
NAICS Codes: 56143
Last Quarterly Update: 5/23/2022
Companies in this industry operate business service centers, including private mailing centers, copy shops, and other document duplication centers. Major US companies include Allegra Marketing Printing Mail, FedEx, Minuteman Press, Sir Speedy, and The UPS Store. Major companies based outside the US include bpost (Belgium), and Quality Post (Mexico).
Worldwide, business activity is a key driver of industry demand. Businesses are expanding fast in emerging markets in the Asia/Pacific region (Bangladesh, Indonesia, Myanmar, Pakistan, Philippines, and Vietnam), sub-Saharan Africa (Ethiopia, Kenya, and Nigeria), and the Middle East (Egypt).
The US business service center and copy shop industry includes about 10,700 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $9 billion.
Competitive Landscape
Demand is driven by business spending, particularly spending by small businesses that lack in-house mailing and document preparation operations. The profitability of individual companies depends on efficient operations and good customer service. Large companies enjoy economies of scale in purchasing or leasing equipment such as printers and copiers. Small companies can compete by offering highly specialized services, superior customer service, or favorable locations. The US industry is concentrated: the top 50 companies account for about 60% of revenue.
Competition may come from government postal services and from retailers -- chiefly office supply stores, consumer electronics outlets, and mass merchandisers -- that offer a variety of document production services. Additionally, business service centers compete with the in-house capabilities of even the smallest potential customers, as printers, copiers, and scanners for the small office/home office (SOHO) market become more advanced and less expensive.
Products, Operations & Technology
Major services are document copying and printing, which account for more than 65% of the industry revenue; mailbox rentals for about 15%; and other mailing ... plus:
Sales & Marketing
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Finance & Regulation
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Regional & International Issues
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Human Resources
Also includes the following chapters:
Quarterly Industry Update
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Industry Indicators
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Business Challenges
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Trends and Opportunities
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Call Preparation Questions
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Financial Information
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Industry Forecast
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Industry Websites
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Glossary of Acronyms

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