First Research US Industry Profile

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Electronic Equipment Repair Services
SIC Codes: 7378, 7622, 7629, 7699
NAICS Codes: 8112
Last Quarterly Update: 4/15/2019
Companies in this industry repair computers and communications equipment, office machines, televisions and stereos, precision instruments, and other consumer and professional electronic equipment. Major companies include UBreakiFix and CPR Cell Phone Repair.
Audio equipment makers are targeting emerging markets for growth. Mobile devices such as tablet computers and smartphones are driving global demand for electronic devices. Developing countries with rapid economic growth should support industry expansion as demand for repair services is dependent on electronics sales.
The US electronic equipment repair services industry includes about 12,000 establishments (single-location companies or units of multi-location companies) with combined annual revenue of about $18 billion.
The industry includes companies that primarily provide repair services for computers, consumer electronics, and communication products, and for precision equipment such as medical and scientific instruments. Repair services for household appliances are not included. The industry doesn't include companies that primarily manufacture or rebuild products, or companies that primarily sell new items and provide after-sale services and repairs.
Competitive Landscape
Demand is driven by the installed base of electronic equipment, equipment failure rates, and the cost advantage of regularly maintaining and fixing broken and idle equipment, rather than replacing it. The profitability of individual companies depends on service accuracy, speed, and volume. Large companies have advantages in breadth of services, worker allocation, and the number of manufacturers and types of products supported. Small companies can compete effectively by specializing by manufacturer or product type and providing superior service. The US industry is fragmented: the top 50 companies account for about 45% of revenue.
Products, Operations & Technology
Repair and maintenance of computers and office machines provides about 30% of industry revenue; communication equipment, 20%; and consumer electronics, ... plus:
Sales & Marketing
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Finance & Regulation
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Regional & International Issues
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Human Resources
Also includes the following chapters:
Quarterly Industry Update
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Industry Indicators
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Business Challenges
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Trends and Opportunities
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Call Preparation Questions
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Financial Information
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Industry Forecast
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Industry Websites
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Glossary of Acronyms

Historical Profiles (PDF format)

01/21/2019
10/15/2018
07/16/2018
04/16/2018
01/15/2018
10/09/2017
06/19/2017
03/20/2017
12/12/2016
09/12/2016
06/20/2016
03/21/2016
12/14/2015
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06/15/2015
03/23/2015
12/22/2014
09/29/2014
07/07/2014
04/07/2014
01/13/2014
10/07/2013
07/15/2013
04/22/2013
01/28/2013
10/22/2012
08/06/2012
05/14/2012
02/13/2012
10/31/2011
07/25/2011
04/25/2011
01/10/2011
10/11/2010
07/12/2010
04/05/2010