Electronic Equipment Repair Services
Companies in this industry repair computers and communications equipment, office machines, televisions and stereos, precision instruments, and other consumer and professional electronic equipment. Major companies include UBreakiFix and CPR Cell Phone Repair.
Audio equipment makers are targeting emerging markets for growth. Mobile devices such as tablet computers and smartphones are driving global demand for electronic devices. Developing countries with rapid economic growth should support industry expansion as demand for repair services is dependent on electronics sales.
The US electronic equipment repair services industry includes about 12,000 establishments (single-location companies or units of multi-location companies) with combined annual revenue of about $18 billion.
The industry includes companies that primarily provide repair services for computers, consumer electronics, and communication products, and for precision equipment such as medical and scientific instruments. Repair services for household appliances are not included. The industry doesn't include companies that primarily manufacture or rebuild products, or companies that primarily sell new items and provide after-sale services and repairs.
Demand is driven by the installed base of electronic equipment, equipment failure rates, and the cost advantage of regularly maintaining and fixing broken and idle equipment, rather than replacing it. The profitability of individual companies depends on service accuracy, speed, and volume. Large companies have advantages in breadth of services, worker allocation, and the number of manufacturers and types of products supported. Small companies can compete effectively by specializing by manufacturer or product type and providing superior service. The US industry is fragmented: the top 50 companies account for about 45% of revenue.
Products, Operations & Technology
Repair and maintenance of computers and office machines provides about 30% of industry revenue; communication equipment, 20%; and consumer electronics,
Sales & Marketing
Finance & Regulation
Regional & International Issues
Also includes the following chapters:
Quarterly Industry Update
Trends and Opportunities
Call Preparation Questions
Glossary of Acronyms