Consumer Electronics & Appliances Stores
Companies in this industry sell household appliances, cameras, computers, and other electronic goods. Major companies include Best Buy, Conn’s, Fry's Electronics, GameStop, and the retail operations of Apple (all based in the US), as well as Dixons Carphone (UK), Fnac Darty (Belgium), GOME (China), the CECONOMY-owned Media Markt and Saturn brands (Germany), and Yamada Denki (Japan).
Global sales of consumer technology products were projected to reach about $930 billion in 2017, down from $950 billion in 2016, according to the Consumer Technology Association. Global electronics sales peaked in 2013 at more than $1 trillion and have been falling ever since, due to price competition and slowing demand for smartphones, PCs, televisions, and other major products.
The US consumer electronics and appliances store industry includes about 40,500 stores with combined annual revenue of about $97 billion.
The competitive landscape for US consumer electronics (CE) retailers has changed dramatically over the past decade amid rapidly evolving technology and the growth of e-commerce. Of the 2006 Top 100 CE retailers, some 20% are no longer in business, including Circuit City, which ranked third at the time. Others, including market leader Best Buy, have struggled. Video game seller GameStop is closing stores and has put itself up for sale after a shift to digital downloads and streaming led to a steep decline in store sales. While Best Buy remains the nation’s top consumer electronics retailer, online giant Amazon (ranked No. 18 in 2006) is a close second, with more than $30 billion in CE sales, according to the latest annual rankings from TWICE. Rounding out the top five are Walmart, Apple, and Costco. Competition from alternative retail channels has contributed to the 12% decline in sales for electronics and appliances stores since 2007.
Profitability for individual companies depends on the ability to generate store traffic and repeat business, as well as effective merchandising. Large companies enjoy economies of scale in purchasing and marketing. Small companies can compete effectively by offering specialized products or superior customer service. The US industry is concentrated: the 50 largest companies account for about 70% of sales.
Omni-Channel Business Model -- As consumers migrate online, retailers that successfully merge their in-store and digital operations to offer speedy home delivery and in-store pickup for items ordered online will come out ahead, especially among younger, tech-savvy consumers. By seamlessly melding in-store and online operations, CE retailers have been able to beat back showrooming -- where consumers try out products on store shelves only to purchase them online (often from Amazon) -- and recapture lost sales.
Ship-From-Store Fulfillment -- The ability for retailers to ship products purchased online directly from a nearby store improves product availability and delivery times for customers. Brick-and-mortar CE retailers like Best Buy leverage their national store networks to beat even Amazon on delivery times employing the strategy. As consumers come to expect next- and even same-day delivery of online purchases, retailers who can deliver goods fastest will have a competitive edge.
Compelling In-Store Experience -- To drive traffic to physical stores in the digital age, CE chains are focusing on creating compelling hands-on experiences that can't be matched online. Apple was an early innovator, drawing huge crowds to its stores, where consumers can try out and purchase products and get technical support from experts.
Highly Trained Employees -- As technology and devices become more sophisticated, consumers increasingly are relying on highly trained store employees to explain products in detail and even repair them.
Companies to Watch:
Fresh off a five-year turnaround plan, market leader Best Buy is making the case for brick-and-mortar retail in the digital age, while embracing online and mobile technology to survive. After years of losing sales to Amazon and discounters like Walmart, the company's revenue jumped 7% in fiscal 2018. To revive its business and fend off Amazon, Best Buy has invested in price-matching, faster delivery, improving the search function on its website, updating its mobile app, and improving customer service to draw shoppers to its stores and website.
Amazon is poised to topple Best Buy as the top retailer of consumer electronics. The e-commerce giant's CE sales grew by more than 18.5% or more than $5.3 billion in 2017, according to RetailDive. Its growing CE might -- buoyed by more than 100 million loyal Prime members -- helped put Circuit City, HHGregg, and RadioShack out of business. Best Buy, however, is proving a more formidable competitor. As more CE retailers succeed at being both brick-and-mortar and online sellers, Amazon's double-digit growth in annual CE sales may slow somewhat.
Struggling video game retailer GameStop is looking for a buyer as video game sales move to digital downloads and streaming. The company, which has closed more than 150 stores amid declining sales, is attempting to diversify its revenue by expanding into new merchandise categories, including genre-related figures and apparel. As game makers Sony, Nintendo, and Microsoft shift to delivering game content digitally, GameStop stores risk becoming irrelevant, much like now-defunct Blockbuster Video stores.
Dixons Carphone, a leading consumer electronics and telecommunications retailer in Europe, is struggling amid changing consumer habits and softness in the UK mobile phone market as consumers hold on to their handsets longer. The company is tweaking its merchandising mix as consumers move away from products like digital cameras in favor of using their phones to take photographs. Dixons has been losing sales to Amazon and other online retailers as European consumers shift their buying online.
Products, Operations & Technology
Major product segments include computers and peripherals (about 25% of industry revenue); telephones (15%); major household appliances (15%); and TVs (10%).
Sales & Marketing
Finance & Regulation
Regional & International Issues
Also includes the following chapters:
Quarterly Industry Update
Trends and Opportunities
Call Preparation Questions
Glossary of Acronyms