Pet & Pet Supplies Stores
Companies in this industry operate physical retail establishments that sell pets, pet foods, and pet supplies. Major companies include PetSmart, PETCO Animal Supplies Stores, and Petland (all based in the US), along with Global Pet Foods and Pet Valu (Canada), and Pets at Home (UK).
The global pet and pet supply store market is concentrated in the Americas, Europe, and the Asia/Pacific region; pets are less common in South Asia, Africa, and the Middle East. Major pet populations exist in Brazil, China, Russia, France, and Japan. However, the largest pet market by a wide margin is the US.
The US pet and pet supply store industry includes about 9,750 establishments (single-location companies and units of multi-location companies) with combined annual revenue of about $17.2 billion.
Pet ownership drives demand, and spending generally resists economic cycles. Profitability for individual companies depends on the ability to generate store traffic and effective merchandising. Large companies offer low prices and wide selections of both products and services. Small companies compete effectively by serving a local market, selling unique products, offering specialized services, or providing pet expertise. The US industry is concentrated: the four largest companies account for more than two-thirds of revenue.
Competitors include grocery stores, warehouse clubs, mass merchandisers, internet retailers, and some veterinary clinics. By offering the premium pet food brands pet owners want at competitive prices, mass merchandisers and online players, including Amazon and Chewy.com, are siphoning sales from pet specialty stores. Delving deeper into the pet category, Amazon in 2018 launched its own brand of dry dog food called Wag and is expanding the brand to include pet supplies. The Wag brand is only available to Prime members.
Sales of pet food — by far the largest product category for pet stores — are shifting channels with 21% of purchases now taking place online, according to Nielsen. One in four Americans say they're more likely to purchase pet food online than in traditional stores.
Products, Operations & Technology
Pet food accounts for about 45% of sales, pet supplies for 35%, pet services (including grooming and boarding) 10%, and aquarium products and fish for
Sales & Marketing
Finance & Regulation
Regional & International Issues
Also includes the following chapters:
Quarterly Industry Update
Trends and Opportunities
Call Preparation Questions
Glossary of Acronyms